Terms and conditions

Life can be unpredictable, and sometimes even the best-laid plans are interrupted. While completing a transaction with our company constitutes a legally binding contract, we understand that sometimes you have no choice but to change plans. Whatever your circumstances might be, we hope that the cancellation policy below will help answer your questions about how best to go about cancelling your order. Please note that this is the policy that we will use when determining your eligibility for a refund, and that the policy varies depending upon a number of circumstances. For both your convenience as well as ours, those circumstances are all detailed below.

Price
How much did your order cost? Generally speaking, orders that are higher in price are more difficult to cancel due to the amount of effort, labour, and expense that goes into them. There are costs associated with these orders that cannot be easily recouped, if they can be recovered at all.

under £100: You will be assessed cancellation fees that reflect the expenses that have already been incurred during the preparation for your event. These expenses include things such as staffing, entertainment and equipment fees, and vehicle rentals. If we do not receive a cancellation request before 14 days of your event, your cancellation fee will be up to 100% of the order cost. Please note that this policy includes you refusing delivery on the day of the event –as this is less than 14 days, it is subject to the cancellation fees already discussed.

£100 to £200: We are able to take cancellation requests for these orders, however we must receive notice from you no later than 21 days before the planned event date. Any cancellations arranged after this fourteen day period will be assessed a 50% fee of the total order. If you cancel any later than noon the day prior to the event, you will owe a 100% cancellation fee to cover the costs of planning and preparing for your order.

£200 to £400: We are able to take cancellation requests for orders that fall under this price range however, we must receive notice from you no later than 21 days before the planned event. Any cancellations after that period but before noon the day prior to your event will be subject to a 50% cancellation fee of the full order value. Orders cancelled after 12PM on the day prior to the event will incur a 100% cancellation fee in order to cover the costs incurred through the preparation of your order.

£400+: We are able to take cancellation requests for these orders, however not without a cancellation fee. Cancelled orders in this price range will incur a 50% cancellation charge of the full order value. If we do not receive notice from you before 12PM on the day prior to the planned event, your order will be subject to a 100% cancellation fee to cover the costs already incurred on your behalf through the preparation of your order.

Deposits

Deposits are refundable in accordance with the above cancellation policy. Deposits will only be refunded in the form of a credit note. you will receive an online code to the value of your deposit to be used within the next 13 months at any address Blackpool Bounce Ltd. can deliver to. (PR and FY Postcodes)

Venue Issues
Please pay close attention to the descriptions listed on our website. We have ensured that all dimensions related to our various services and products are listed, and placing an order indicates your acceptance of those sizes. Take care to confirm that everything will fit into your chosen venue, as orders that are unable to be filled on the day of the event due to sizing complications will be issued a 100% cancellation charge.
Should you discover that our items do not fit at the time of delivery, we will attempt to locate alternate items or perhaps a different venue that can better accommodate your order. Please keep in mind, however, that we have a limited amount of time to dedicate exclusively to your order. After this time has passed, we must move on with your schedule in order to ensure that other orders are not disrupted.

Generators
We are not able to provide refunds for any generators that were hired as part of your order. We front the costs of these generators and must cover them through your payment. Fees incurred for supplementary fuel are able to be fully refunded.

Delivery Policy

Refusal of delivery by the customer (you!):
As discussed early in our cancellation policy, refusal of delivery by the customer is not an acceptable form of cancellation. This holds true regardless of weather conditions on the day of your planned event – refusing delivery because of bad weather is not an exception to the rule, in other words. Refusing delivery for any reason will net your order a cancellation charge of 100%.
The sole exception to this rule is the attempted delivery of an order you have already cancelled. When you cancel an event in advance, you will receive a confirmation. If we attempt to delivery services that you have successfully cancelled, just show staff the cancellation confirmation and you will not be subject to additional fees for the mistake.
Finally, refusal to pay on the day of your scheduled event will unfortunately result in legal action and collections via our appointed debt collection company.

Multiple Orders
A 50% cancellation charge is assessed to all bulk orders as well as those that contain multiple event days. Please note that this is a 50% fee applicable to all services and events booked, and there is no exception. These orders are particularly costly to organize and result in higher losses for us due to the number of staff that have been hired as well as the labour and planning that has gone into planning your event.

Payment

We are pleased to offer a variety of payment methods, and are confident that you will find something that is convenient to your needs. We do not, however, offer credit as one of our options. This is non-negotiable.
We offer the following payment options:

Balance transfers/CHAPS/Bacs
Debit/Credit Card

Bacs/ Chaps/ Balance Transfer: We must receive payment no later than 48 hours prior to the planned event date. For more information regarding this method, please contact us or ask for an invoice.

Credit / Debit Cards: We accept cards using our online payment system, it's very easy to use and no signup required.

Late Payments: If we have not received the order balance in full by the payment deadline, we will not deliver your equipment and pull the booking (this constitutes a refusal of delivery)

Please keep in mind that we do not offer credit. We must either receive your payment in full before delivery