The Booking, Delivery and Collection process when hiring a Bouncy Castle from Blackpool Bounce
The Bouncy Castle Booking Process
Blackpool Bouncy Castle hire may be booked online or by telephone.
Deposits will be required for any hires over £100. We only need your name, the delivery address, a
telephone number, and an email address. We also offer a text
reminder service, where we will send a reminder to your mobile phone before we
deliver for the special event.
The Bouncy Castle Delivery Process
The bouncy castle hire will be delivered on the following schedule:
Monday through Friday,
between 8:00 a.m. and 12:00 p.m.
Saturday, between
7:00 a.m. and 12:00 p.m.
Sunday, between 8:00
a.m. and 12:00 p.m.
A disclaimer must be signed upon delivery of the bouncy castle hire.
This documents your commitment to care for the equipment and to supervise
anyone using the equipment whilst in your custody.
We will check the area, whilst the customer reads and signs the
disclaimer. If the area is found to be unsuitable, we will explain in detail
why and may decline to assemble the castle.
Payment is expected upon delivery of the bouncy castle and prior to
installation. It’s nothing personal; it’s simply how we’ve always done
business.
After we’ve inspected the area, payment has been made, and
everything has been determined to be in good order, it’s time to set up the
bouncy castle. A ground sheet is placed first if the bouncy castle is going on
hard ground. The castle is then rolled out and the blower (fan that inflates
the castle and keeps it inflated) is attached to the back of the castle. The
castle is inflated.
At this point, the customer will check the position of the bouncy
castle. We’re happy to move it, if necessary. When it is fully inflated and in
place, it will be secured to the ground by pegs and/or sand bags. Safety mats
are place around the castle entrance and it is declared to be good to go!
What is required from you:
All Blackpool Bouncy Castle hires are delivered on a sack trolley, so at least 3 ft. clear access is required. To make this as simple as possible - as long as we can pull a full sized wheelie bin through to the location of the bouncy castle, your access is sufficient. if we are unable to do this without obstruction - your access is not sufficient and you should call us to discuss options before your event date.
Ensure paths and access to your garden are free of objects. We carry 45m extension cables, so if your power source is further than this, please let us know. Please check to ensure the area is free of objects, and clear up any animal waste that you may be in your garden.
Reasons We May Decline a Bouncy Castle Hire
We hate to do it, but occasionally we have to decline setting up a
bouncy castle. Here are the top reasons this might happen.
Dog foul in the garden. - As you can
imagine, this is a serious problem. First of all, it’s unsanitary. Secondly, it’s
very expensive to fully sanitize a bouncy castle (costs to clean start at £300).
To ensure we can set-up on delivery day, please see to it that all traces of
any dog foul has been removed to eradicate any chance of contamination. If,
upon inspection, it is deemed the garden to be polluted by any dog waste, we
will decline the hire.
Not enough space. It’s very important to
check the measurements of the bouncy castle and ensure there is enough space in
the garden to accommodate it. A 12 x 12 space does not mean you can fit a 12 x
12 bouncy castle in that space! We’ve listed minimum space requirements for all
bouncy castles listed on this site. If your still stuck, we do offer a free
measure up service to all customers. It’s to your benefit to take advantage of
this. If we arrive and find the bouncy castle will not fit, we will decline the
hire. This is for the safety of you and your guests.
No method of payment. Payment is due
before the bouncy castle is set up--a “payment on delivery” system. If payment
is not received, we will decline the hire.
Customer not present. The person hiring the bouncy castle must be present at delivery to sign the required paperwork and
make payment. Under no circumstances will delivery be made if the customer is not available. if you're unavailable to take to booking at the time, a person over 18 years of age must be appointed, pay the driver and sign the disclaimer to accept the terms and conditions.
Hard ground. No matter if it’s inside or
outside, the only hard ground on which we will set up a bouncy castle is flat
slab concrete. We will not set up on gravel, chip stones or any kind of course surface. The
surface must be smooth and of a material that will not cause wear and tear to
the bouncy castle. Hard surfaces require an additional £10.
Bouncy Castle Hire Safety Tips
Hiring a bouncy castle, adult bouncy castle, or disco dome provides entertainment and tons of fun to any event. Safety is a priority for us at Bouncy Castle Man. Following are a few tips to keep everyone safe and happy.
• Bumps and Bruises. The most common injuries occur from people bumping into each other. To avoid this happening, adult supervision is necessary. There should always be a responsible adult monitoring, regulating the number of persons in the castle at one time, and assisting when needed. This is the responsibility of the person hiring the inflatable.
• Poor Set-Up. This is the top reason for injuries. It's also the reason we insist on setting up the inflatables for your. We have years of experience in setting up bouncy castles and our staff has been specially trained to safely install and remove inflatables. It's best to leave the set up and removal to the professionals.
• Power Failure. Bouncy castles and other inflatables need electricity to stay inflated. They can deflate very quickly in a power failure. While this is unlikely, it is important to be aware that it could happen and to supervise accordingly.
• Sticky Situations. With kids around, not much stays clean for long. Little hands covered in frosting can quickly make a bouncy castle quite messy. We recommend keeping wipes on hand so little ones can clean up before entering the bouncy castle.
• Wind and Rain. Yes, we've heard reports of bouncy castles taking flight, too. Yes, it's scary. We take careful precautions, however, and keep an eye on the weather forecast. We will never set up inflatables in high wind situations. We also do not charge for cancellations related to the weather. When the weather is safe, bouncy castles are securely fastened to the ground.
Following these few precautions will ensure your special event will be memorable. Blackpool Bouncy Castles are affordable, fun, and good exercise. For safety, be sure to work with professionals. Contact us today to book yours!
Terms and conditions
Life can be unpredictable, and sometimes even the best-laid plans are interrupted. While completing a transaction with our company constitutes a legally binding contract, we understand that sometimes you have no choice but to change plans. Whatever your circumstances might be, we hope that the cancellation policy below will help answer your questions about how best to go about cancelling your order. Please note that this is the policy that we will use when determining your eligibility for a refund, and that the policy varies depending upon a number of circumstances. For both your convenience as well as ours, those circumstances are all detailed below.
Price
How much did your order cost? Generally speaking, orders that are higher in price are more difficult to cancel due to the amount of effort, labour, and expense that goes into them. There are costs associated with these orders that cannot be easily recouped, if they can be recovered at all.
under £100: Please contact us to cancel your order within 14 days of the planned event. If we do not receive this notice before, you will be assessed cancellation fees that reflect the expenses that have already been incurred during the preparation for your event. These expenses include things such as staffing, entertainment and equipment fees, and vehicle rentals. If we do not receive a cancellation request before 14 days of your event, your cancellation fee will be up to 100% of the order cost. Please note that this policy includes you refusing delivery on the day of the event –as this is less than 14 days, it is subject to the cancellation fees already discussed.
£100 to £200: We are able to take cancellation requests for these orders, however we must receive notice from you no later than 21 days before the planned event date. Any cancellations arranged after this fourteen day period will be assessed a 50% fee of the total order. If you cancel any later than noon the day prior to the event, you will owe a 100% cancellation fee to cover the costs of planning and preparing for your order.
£200 to £400: We are able to take cancellation requests for orders that fall under this price range however, we must receive notice from you no later than 21 days before the planned event. Any cancellations after that period but before noon the day prior to your event will be subject to a 50% cancellation fee of the full order value. Orders cancelled after 12PM on the day prior to the event will incur a 100% cancellation fee in order to cover the costs incurred through the preparation of your order.
£400+: We are able to take cancellation requests for these orders, however not without a cancellation fee. Cancelled orders in this price range will incur a 50% cancellation charge of the full order value. If we do not receive notice from you before 12PM on the day prior to the planned event, your order will be subject to a 100% cancellation fee to cover the costs already incurred on your behalf through the preparation of your order.
Deposits
Deposits are refundable in accordance with the above cancellation policy. Deposits will only be refunded in the form of a credit note. you will receive an online code to the value of your deposit to be used within the next 18 months at any address Blackpool Bounce Ltd. can deliver to. (PR and FY Postcodes)
Venue Issues
Please pay close attention to the descriptions listed on our website. We have ensured that all dimensions related to our various services and products are listed, and placing an order indicates your acceptance of those sizes. Take care to confirm that everything will fit into your chosen venue, as orders that are unable to be filled on the day of the event due to sizing complications will be issued a 100% cancellation charge.
Should you discover that our items do not fit at the time of delivery, we will attempt to locate alternate items or perhaps a different venue that can better accommodate your order. Please keep in mind, however, that we have a limited amount of time to dedicate exclusively to your order. After this time has passed, we must move on with your schedule in order to ensure that other orders are not disrupted.
Generators
We are not able to provide refunds for any generators that were hired as part of your order. We front the costs of these generators and must cover them through your payment. Fees incurred for supplementary fuel are able to be fully refunded.
Delivery Policy
Refusal of delivery by the customer (you!):
As discussed early in our cancellation policy, refusal of delivery by the customer is not an acceptable form of cancellation. This holds true regardless of weather conditions on the day of your planned event – refusing delivery because of bad weather is not an exception to the rule, in other words. Refusing delivery for any reason will net your order a cancellation charge of 100%.
The sole exception to this rule is the attempted delivery of an order you have already cancelled. When you cancel an event in advance, you will receive a confirmation. If we attempt to delivery services that you have successfully cancelled, just show staff the cancellation confirmation and you will not be subject to additional fees for the mistake.
Finally, refusal to pay on the day of your scheduled event will unfortunately result in legal action and collections via our appointed debt collection company.
Multiple Orders
A 50% cancellation charge is assessed to all bulk orders as well as those that contain multiple event days. Please note that this is a 50% fee applicable to all services and events booked, and there is no exception. These orders are particularly costly to organize and result in higher losses for us due to the number of staff that have been hired as well as the labour and planning that has gone into planning your event.
Payment
We are pleased to offer a variety of payment methods, and are confident that you will find something that is convenient to your needs. We do not, however, offer credit as one of our options. This is non-negotiable.
We offer the following payment options:
Balance transfers/CHAPS/Bacs
Debit/Credit Card
Bacs/ Chaps/ Balance Transfer: We must receive payment no later than 48 hours prior to the planned event date. For more information regarding this method, please contact us or ask for an invoice.
Credit / Debit Cards: We accept cards using our online payment system, it's very easy to use and no signup required.
Late Payments: If we have not received the order balance in full by the payment deadline, we will not deliver your equipment and pull the booking (this constitutes a refusal of delivery)
Please keep in mind that we do not offer credit. We must either receive your payment in full before delivery